Keeping safe on phone and internet

Advice about Internet and Telephone Scams

There is no need to be worried about any of what I have written below as long as you try to follow the advice.

You may have heard on the news that many people have been caught out by fraudsters pretending to be the police, banks etc. on the telephone. I am particularly concerned that none of our members are caught out. There have been a few close shaves and I want to avoid any more. 
I have searched for advice and copied it below:-
Police have issued the following advice:-
  • Police, and your bank, will never ask for your PIN, bank card or bank account details over the phone, never give these details out.
  • The police will never call you and ask you to withdraw money from your account, and will never ask you to handover bank cards or cash to give to a courier or taxi driver, regardless of how convincing the caller may seem.
  • If you receive such a call leave the landline for at least five minutes to make an outside call. Fraudsters will keep the line open and have been known to play ring tones, hold music or a recorded message down the phone so the victim believes they are making a call to a legitimate number.
  • Use a friend's or neighbour's telephone instead.
  • Friends, family, carers and neighbours are asked to spread the word to ensure everyone is aware of telephone scams and please don't give out personal details.
I'd like to add the following:-
  • Your internet service provider will not ring you to tell you there is something wrong.
  • Some people have been told over the phone that there is a problem with their internet and have offered to fix it. DO NOT BELIEVE THEM. If you are concerned, ring your internet service provider (ISP) later and check it out.
  • Do not allow anyone to take control of your computer by downloading software for them.
  • Do not follow any instructions given by anyone on the phone unless you have initiated it yourself.
  • Always BE SUSPICIOUS. There is a lot of it about. 
  • NEVER, EVER transfer or hand over money no matter how small unless you have initiated it yourself on a genuine sales or banking site.
  • If in doubt, always hang up. No need to be polite.
And about emails:-
  • Only use Reply to All unless it's essential. The fewer email addresses there are going around the less chance of your email account being compromised.
  • Group leaders especially - Always use BCC when sending emails to avoid long lists of email addresses. This is one way fraudsters get hold of email addresses. You can find out how to do it HERE on the website.
  • Change your email password regularly. Use letters, numbers, capitals and characters to make it difficult.
  • If your email address is compromised, change the password immediately.
  • If you don't recognise an email, never click on the links. Just delete it.
  • If you are concerned, discuss it with a family member or friend. You can contact me as a last resource
This isn't an exhaustive list but I've tried to include the most important points I could find. The best advice I could find on the internet was from Martin Lewis' Money Saving Expert website. you can look at it HERE

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